Not sure which category to choose?

• Presales: Need help with a parts enquiry or placing an order? Select Pre Sales for questions relating to product comparisons, pricing, parts or accessories
• Aftersales: Need help with a recently placed order? Select After Sales for tracking, order related issues or returns
• Product Support: Are you experiencing a technical issue? Select Product Support for connection issues, device issues or other errors

Product Information

Although date of purchase and serial number are not required for Roomba® owners seeking support, providing this information will allow us to respond more effectively to your inquiry.

For expedited service, please provide:

• Your robot's Serial number, click here
• Upload a Copy of Proof of purchase FOR WARRANTY CLAIMS (receipt or invoice for purchase from an authorised retailer)