Orders & Returns

Return Instructions

If you have an issue with your iRobot product, please call the Customer Care team between 9am to 5pm (AEST) Monday to Friday.

AU: 1300 727 421 or Contact Support form https://www.shopirobot.com.au/contact-us

NZ: 0800 727 421 or Contact Support form https://www.shopirobot.co.nz/contact-us

Return requirements

If a credit is approved, all products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.

Pack the product securely in the original package, if possible.

For your protection, we recommend that you use Registered Post for your return.

Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your returned product.

Damaged or Defective Product

If you receive a damaged or defective product, contact a Customer Care Representative within 30 days of delivery .

Please supply the Representative with your order number, product number and tracking number from your original confirmation email. The Representative will also need your email address and phone number.

iRobot will make every reasonable effort to assist you with your return. If you do not contact Customer Care, you are responsible for all return shipping charges.

If there is extensive damage to the carton, contact a Customer Care Representative immediately. Please have your order number available when you contact the Customer Care Representative.